Solve Windows 8 ‘PC ran into a problem and needs to restart’

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I have recently upgraded my Windows 7 to Windows 8 on my HP TM2 laptop and since then the learning curve has been pretty steep and I have learned my new things within windows 8 along with the hidden issues of it. One of the most annoying and recurring was the issue while shutting down my PC. The error I was getting was pretty simple, most of the time while shutting down, windows used to crash and I was getting following error screen:

Windows 8 restart problem

The error reads as:

Your PC ran into a problem and needs to restart. We’re just collecting some error info and then we’ll restart for you.

A similar error was this one:

Windows 8 restart problem

Which reads as:

Your PC ran into a problem. This problem caused your PC to restart. You can send info to Microsoft about what went wrong to help us improve Windows.

Initially when I was taken unwillingly to this screen by the great windows OS, I didn’t try to fix it and I thought, may be it’s just a replacement screen for the great blue screen of previous versions of Windows but then I started getting this screen very often and finally I decided to look for a solution and after googling, I found a fix which is pretty simple.

Step 1:

Open power option either by clicking on the battery icon if you are on a laptop else by using shortcut “Window Key + X” and then choosing “Power Options”:

Opening power option on Laptop.

Opening power option on Laptop.

Opening power option on Laptop/PC.

Opening power option on Laptop/PC.

Step 2:

Choose “Change what the power buttons do“.

change what power button does

Step 3:

Once you are on Power Button page, click on the “Change settings that are currently unavailable” text in blue color.

chnage what power button does

Activate unavailable options

Step 4:

If the “Turn on Fast start-up” is unchecked then check it and if its checked then uncheck it and save the changes and you are done.

Activate or deactivate fast shut-down to resolve the issue.

Activate or deactivate fast shut-down to resolve the issue.

Hopefully, if there is no other hidden surprise in windows 8, you won’t see this message again [fingers crossed].

  • rj

    The error is still not gone. What are the causes of this problem and what should i do to get rid of this problem?