How to solve: Skype crashes and won’t start again

Share this article

There is strange things going on with Skype since Microsoft took over it. Weirdly, while using, it crashes and will not launch again. And it happens to a lot of people. Probably a problem with Ubuntu. Any ways, since there is no standard solution available, one cannot wait for the new updates from Skype (if any). So folks, here is a quick and dirty trick to solve this problem.

In your home/your_user_name (or simply call it ~ directory), there is a hidden Skype directory. It contains few files and shared.xml is one of them. Either delete this file or rename it. Use either of these commands:

mv ~/.Skype/shared.xml ~/.Skype/shared2.xml 
rm ~/.Skype/shared.xml 

After this, start Skype again, enter your login details.

If the problem still persists, try removing this file as well by using this command:

rm ~/.Skype/shared.lck

On Windows:

As suggested by a reader Arri, the same problem can be solved by removing the same shared.xml file from the following location:


Hopefully this works for you all! Questions, suggestions and feedbacks are welcomed.

  • Pingback: How to solve: Skype crashes and won’t start again | All kinds of ….solutions()

  • Isabella

    GREAT ! Thank you, your post is very useful as always. Keep up the good work!

  • meer

    hi,how do you go to the skype hidden directory,i cant find it,im using windows 7

    • Abhishek Prakash Chaturvedi

      I have added info for Windows as well…Hope it will help you…

  • arri

    Legend works in windows 7

    was a mission ot find, hehehe didn’t read properly



  • Jason Morris

    This worked just fine for Ubuntu 10.04 desktop /32 bit.

  • Joao Correia

    Thanks this worked for Ubuntu 11.04

    • Abhishek Prakash Chaturvedi

      You are welcome….

  • Mat

    Thanks! That worked for me on Windows 7.

    • Abhishek Prakash Chaturvedi

      wow…works for windows as well…did not think about it…thanks for telling…..

  • Martin

    This is by far the best post!
    Thank you very much!!!

    • Abhishek Prakash Chaturvedi

      thanks martin ..for finding it best….:P

  • Udeshika

    Thank you very much but it is still not working

    • Abhishek Prakash Chaturvedi

      Hmm…I’ll take a look at the information and suggestion provided by Skype community this weekend.

      • Abhishek Prakash Chaturvedi

        try deleting shared.lck file as well…